Last updated: 29 October 2026

yes9 Terms & Conditions and Service Policy

This page sets out the official terms and conditions governing use of the yes9 platform, including account registration, deposits and withdrawals, and bonus claims — explained in Myanmar language.

Last updated: 29 October 2026

What you should know before using the yes9 platform

These terms and conditions apply to all players using the yes9 website and any related services. By registering an account or placing bets on this platform, you confirm that you have read, understood, and agreed to these terms in full.

yes9 reserves the right to update these terms and conditions at any time. Players are encouraged to revisit this page regularly. Continued use of the platform after any update constitutes acceptance of the revised terms.

Table of Contents

General Terms of Use for the Site

1General Terms and Conditions

All players using the yes9 platform must follow the general terms and conditions below. These terms take effect from the moment you use the service and remain in force for as long as your account is active.

  • The minimum age to use the platform is 21 years old.
  • Each player must register under their own identity and is only allowed to open one account.
  • Players must not share their account login details with anyone.
  • If anyone attempts to access and play using fraudulent or deceptive methods, yes9 has the right to close that account immediately.
  • Using the platform automatically through advertising tools, bots, or view-boosting tools is strictly prohibited.
  • For any platform-related decisions concerning a player, yes9's decision is final.

2Account Registration and Access

To register an account with yes9, you must fill in accurate personal information on the registration form. Each player must provide their real name, contact details, and payment method correctly.

  • Accounts found to have been opened with false information will be closed, and any funds in those accounts may be frozen or forfeited.
  • No individual is allowed to open more than one account using the same IP address, phone number, or payment account.
  • Players are responsible for keeping their own account secure. yes9 is not liable for any losses caused by unauthorized access from a third party.
  • If you experience any account access issues, contact 24/7 customer support immediately.

Deposits, Withdrawals, and Bonus Policy

3Deposit and Withdrawal Policy

When making deposits and withdrawals on yes9, players must follow the financial rules set out below.

  • Accepted payment methods are KBZPay, Wave Money, AYA Pay, and CB Pay.
  • The minimum deposit amount is 5,000 Ks, which applies to all methods.
  • The minimum withdrawal amount is 30,000 Ks.
  • Withdrawals will be completed within 10 to 45 minutes of the request.
  • The name on the player's payment account must match the name on their yes9 account. If they do not match, the withdrawal may be restricted.
  • If suspicious deposit or withdrawal patterns are detected, yes9 may request further verification and the payment will be put on hold during that period.
  • Depositing from a third party's payment account is strictly prohibited.

4Bonus and Promotion Terms

Bonuses and promotions offered by yes9 come with specific terms and conditions that are announced alongside each offer. Players must read and understand these carefully.

  • The first deposit bonus is 200%, with a maximum of up to 300,000 Ks.
  • The wagering requirement is 15 times the bonus amount. You must wager the bonus funds 15 times before you can withdraw any bonus-related winnings.
  • For example — if you deposit 20,000 Ks, you receive a bonus of 40,000 Ks, giving you a total balance of 60,000 Ks. The wagering requirement would be 40,000 Ks × 15 = 600,000 Ks.
  • If you withdraw before meeting the wagering requirement after receiving a bonus, the bonus may be forfeited.
  • Bonuses may be updated, suspended, or changed, and can be stopped with prior notice.
  • If bonus abuse or claiming through multiple accounts is detected, the bonus will be cancelled and the account may be closed.
  • Once a bonus has been claimed, it will be settled first at the time of withdrawal.

Gaming Terms and Conditions in Detail

5Gaming Terms and Conditions

All game types offered by yes9 — including Live Casino, slots, football betting, Sic Bo, and card games — are subject to these Gaming Terms and Conditions.

  • Gaming decisions (results, payouts) are determined by the yes9 gaming system and are final.
  • If a game cannot be completed due to a technical issue (server problem, connection interruption), yes9 will resolve the outcome of that game in accordance with the applicable rules.
  • Confirmed and completed game results will not be reversed.
  • Matches in football betting that do not meet the stated conditions may be voided and refunded.
  • Players participate by their own decision and are solely responsible for the outcomes.
  • yes9 is not responsible for any losses from games due to regret over bets or improper play.

6Limitation of Liability

yes9 will make every effort to keep the platform running smoothly at all times, but we are unable to accept responsibility for the following situations.

  • Losses during gameplay resulting from a player's internet connection dropping.
  • Losses caused by a player's own actions (playing in an improper manner).
  • Temporary suspension of requested services during server maintenance periods.
  • Delays or issues from third-party payment platforms (KBZPay, Wave Money, AYA Pay, CB Pay).
  • Situations arising from account losses where the player did not secure their own account.

Copyright, Personal Data, and Account

7Copyright and Content

All content on the yes9 website — including visual design, logos, graphics, software, and service interfaces — is protected under yes9's copyright.

  • Copying, distributing, or including any content from the site in public communications without prior written permission from yes9 is not allowed.
  • The seat and result-generation technology for yes9 games belongs to the respective Game Providers, and yes9 licenses them exclusively to deliver its services.
  • Players who copy or distribute yes9's assets online may face legal action.

8Account Closure

Accounts may be closed at a player's own request or by yes9 for a breach of these terms.

  • If a player wishes to close their account themselves, they must contact 24/7 customer support, and any remaining balance will only be returned in accordance with the withdrawal policy.
  • Reasons yes9 may close an account include: registering with false information, using deceptive or exploit-based play, detected bonus abuse, and transactions suspected of money laundering.
  • If an account is closed by yes9's decision, the case will be investigated before any financial determination is made.
  • Under the Responsible Gaming policy, players may contact 24/7 customer support to request voluntary self-exclusion.

9Personal Data Protection

yes9 protects players' personal data using SSL encryption and does not share it with third parties. Full details can be read in the Privacy Policy.

  • Players' payment information is stored with secure encryption.
  • Players can access their own transaction history at any time.
  • yes9 will use player feedback and communications solely for platform development purposes.

10Amendments and Contact

yes9 may amend these terms and conditions at any time. Changes will take effect from the date they are published on this page.

  • yes9 will try to notify players in advance of any major changes, but cannot guarantee this will always be done.
  • If you have questions about these terms or our services, you can contact us by email at [email protected], or reach us in Burmese through 24/7 Live Chat.
  • If any clause of these terms conflicts with the original language in which they were written, the Burmese version will take precedence.

Questions about the terms and conditions

Players must be at least 21 years old to use the yes9 platform. Accounts registered by players under 21 will not be processed, and any such account found will be closed immediately.

Each player may open only one account at yes9. Opening more than one account using the same IP address, phone number, or payment account may result in all linked accounts being closed and bonuses being forfeited.

A wagering requirement is the amount you need to wager using your bonus funds before you can withdraw them. For yes9's first deposit bonus, you must wager 15x the bonus amount. For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 40,000 Ks × 15 = 600,000 Ks before the bonus balance becomes withdrawable.

Withdrawals at yes9 are processed within 10 to 45 minutes of your request. If verification is required, processing may take longer and you will need to contact support. The minimum withdrawal amount is 30,000 Ks — requests below this amount will be declined.

No. The name on your yes9 account must match the name on your payment account (KBZPay, Wave Money, AYA Pay, CB Pay) to make deposits or withdrawals. Payments made from a third-party account will be refunded and the account may be closed.

If a server error or connection drop occurs during gameplay, contact 24/7 customer support via live chat immediately. Note down the game Round ID and the time it happened (MMT). yes9 will review the game records and resolve the issue accordingly.

Yes. Under our Responsible Gaming policy, players can contact 24/7 customer support to temporarily or permanently close their account (Self-exclusion). You can also read more on the Responsible Gaming page.

yes9 is ready to answer your questions

24/7 live chat support is available in Burmese.
Money issues, bonus questions, technical matters — we're here to help.

Access Player Support