yes9 Privacy Policy

1. Personal Information We Collect

When you access and use yes9 services, we may collect the following personal information —

• Name, date of birth, address, phone number, and email address provided during account registration
• Identity documents required for National ID / passport verification (KYC)
• Financial information related to deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay)
• Access IP addresses, browsing log data, and cookies
• Gaming records and transaction details
• Support messages and communication records sent while using the service

2. How We Collect Personal Information

We obtain players' personal information through the following methods —

• Forms filled in directly by players (account registration, KYC verification)
• Technical information collected automatically while browsing the website (e.g. cookies, IP addresses, browser data)
• Financial communications sent when processing transactions
• Records provided by players when using support services (live chat and email)

yes9 does not collect personal data from third parties without the player's consent.

3. Purposes for Using Personal Data

yes9 uses the personal data collected only for the following purposes —

• Creating, verifying and servicing player accounts
• Verifying and processing deposits and withdrawals
• Meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
• Providing 24/7 support to resolve player issues
• Technical testing and maintenance to improve our services
• Sending promotional information based on player requests
• Providing Responsible Gaming guidance and protections

4. Sharing and Disclosure of Personal Data

yes9 does not sell or rent players' personal data to third parties. However, data may be shared only in the following circumstances —

• Payment processors — Payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay receive only the information needed to process transactions
• Technology service providers — Server, security, and accounting software providers (bound by confidentiality agreements)
• Legal requirements — Data is disclosed only when required by law or in response to verified legal requests
• Security purposes — To prevent fraud and criminal activity and to protect the safety of players

Any third party we share data with may use the personal data they receive only for the purposes we have specified, and must comply with the protection standards we set.

5. Cookies and Tracking Technologies

The yes9 website uses cookies to improve the browsing experience for visitors. Cookies are small files stored in your browser that make navigating the website easier and more convenient. The types of cookies we use —

• Essential Cookies — Cookies that are strictly necessary to maintain login sessions and carry out security checks
• Performance Cookies — Cookies that help us understand how the website is used so we can improve it
• Functionality Cookies — Cookies that remember player preferences such as language settings and login adjustments

Players can decline cookies by changing their browser's cookie settings, but please note that some features of the site may be affected.

6. Personal Data Security Measures

yes9 has comprehensive technical and organisational security measures in place to protect players' personal data —

• All personal data transfers are protected with SSL (Secure Socket Layer) encryption
• Firewalls and access controls are used to protect servers and databases from unauthorised access
• Only staff with a defined need are granted access to personal data
• Additional two-factor authentication (2FA) is available for financial transactions
• Data backups and non-destructive storage practices are in place
• Security measures and data audits are reviewed on a regular basis

While we take every possible measure to protect your data, we want to be transparent that no data transmission over the internet can be guaranteed 100% secure. Players are also responsible for not sharing their accounts, using strong passwords, and keeping them confidential.

7. Data Retention Period

yes9 retains personal data in accordance with the following policy —

• Required personal data is retained for the entire duration that an active player account remains open
• After an account is closed, data is retained for as long as necessary to meet legal requirements and financial obligations
• Once the retention period ends, personal data is securely deleted or kept in a form that can no longer identify individuals
• Cookie data is deleted within a period of between session expiry and 1 year

8. Player Rights

Players using yes9 services have the following rights regarding their personal data —

• Right of Access — the right to ask yes9 what personal data it holds about you
• Right to Rectification — the right to request correction of any inaccurate or incomplete personal data
• Right to Erasure — the right to request deletion of personal data after legal obligations have been fulfilled
• Right to Object — the right to request that certain personal data processing activities be stopped, such as sending promotional communications
• Right to Data Portability — the right to receive your personal data in a readable format

To exercise any of these rights, you can contact us at [email protected] and we will act as promptly as possible.

9. Protection of Minors

yes9 services are intended for adults aged 21+ only, and yes9 does not knowingly collect personal data from minors (under 21). If you notice a minor using our website, please notify us immediately at [email protected] so that the relevant data can be deleted.

10. Amendments

yes9 may update this Privacy Policy from time to time and any changes will be published on this page. For significant changes affecting registered players, we will notify you via the email address provided. Continued use of our services after an update is made will be taken as acceptance of the revised policy.

11. Contact and Enquiries

If you have any questions, requests, or complaints regarding this Privacy Policy, you can reach us through our 24/7 support channels —